Ruby · Win-back
45 days of quiet. Ruby texts them back.
Ruby notices a client who has gone 45 days without booking and texts them in your voice with two open times. Included on every plan, starting at $99.99/mo.
7-day free trial · no credit card · cancel anytime
- 9
- Automatic triggers
- 45 days
- Lapse window Ruby watches
- 5.4%
- Win-back rate vs 0.8% industry avg
- $0
- Extra fee, included on every plan
What Ruby watches
Nine triggers, zero campaigns to write
Ruby watches what each client actually did, then sends the one message that fits their exact moment.
45-day win-back
Last visit 45 days ago? Ruby texts in your voice with two open times.
No-show follow-up
A missed appointment gets a warm reschedule text, two new times, no guilt trip.
First-visit nurture
Follows up after a first booking to get the second one on the calendar.
Review request
24 to 49 hours post-visit, one ask with your Google review link.
Birthday outreach
One message a year, switched off automatically for HIPAA verticals.
NPS survey
A 4 or 5 gets a Google review ask. A 1 or 2 lands in your dashboard.
Deeper win-back
Past 90 days, a firmer offer-led message in the same voice.
Referral ask
Your highest-scoring clients get asked to send a friend, link attached.
Ad audience sync
Keeps a Meta Custom Audience of lapsed clients in sync with her texts.
Live on this page
Watch Ruby work five real triggers
Setup
Connect your calendar. Ruby starts watching.
She reads your client list and visit history straight from your booking platform. No CSV exports, no manual lists, no engineers.
*Vagaro and Mindbody, partner approval pending.
Stop losing clients to silence.
Ruby ships on every RexRuby plan, starting at $99.99/mo. No separate purchase, no performance fee.