Every question, one straight answer.

Rex answers. Every RexRuby number covers eight channels: SMS, voice, webchat, email, Instagram, Facebook, TikTok, and WhatsApp, and voice picks up for every business on the platform no matter the industry.

Instagram is on from day one for med spas, salons, and retail chains; Facebook and TikTok stay off until you connect them yourself. Rex reads your hours and service menu, answers the real question, and moves the conversation toward a booked slot.

For the platforms Rex already talks to, yes: RexRuby's own scheduler, Boulevard (a full live integration already running real spa and salon calendars), Google Calendar, Acuity, Jane, Zenoti, and Cal.com. Rex reads actual openings and books the slot itself.

Vagaro and Mindbody support is built and waiting on approval from those platforms, so it isn't automated yet; until it is, Rex still runs the full conversation and hands you a ready-to-book lead.

Yes. Once a booking is confirmed, Rex can text a Stripe payment link in the same thread so the client pays a deposit without leaving the conversation. Businesses running deposits see 73% fewer no-shows.

When someone does miss a visit, Ruby follows up on your behalf with a rebooking message, so the slot doesn't just sit empty.

Yes. During setup at /start you pick Rex's voice from real audio previews, ten OpenAI voices ranging from warm to brisk, and can talk to Rex live in your browser before you ever enter a card number.

Five more voices from xAI's Grok are available per organization too, though medical and dental practices stay on the OpenAI voices only, since Grok has no HIPAA-covered option for call audio yet.

RexRuby does not clone anyone's voice. Every caller hears one of these real, licensed voices, chosen on purpose.

Eleven: English, Spanish, French, Portuguese, German, Mandarin, Vietnamese, Arabic, Farsi, Hebrew, and Armenian.

Rex detects which one a client is already using in their first text or call and stays in it for the rest of the conversation, no menu, no picker, no starting over in English.

Ruby watches for nine moments and acts on them automatically: a client gone quiet for 45 days, a missed appointment, a first visit worth welcoming, a review worth asking for, a birthday where your industry allows it, an NPS check-in, a long-lapsed client worth a real win-back attempt, a referral ask, and a response tied to your ad spend.

Every message is written in your voice profile's tone. Long-lapsed win-back messages convert at 5.4%, against an industry-typical 0.8%.

No. Ruby only reaches people who already have a relationship with your business, sends between 9 AM and 7 PM in the business's own timezone, and drops anyone who replies STOP immediately and permanently until they text START again.

Every RexRuby number runs on 10DLC-registered SMS, the carrier system that exists specifically to keep real business texting out of spam filters.

One flat monthly fee, no performance cut. Solo operators and single-service pros start at $99.99/mo. Home, field, and general retail businesses run $199.99/mo. Med spas, salons, restaurants, and catering are $299.99/mo. Multi-location retail chains are $399.99/mo. Medical and dental practices, which need the HIPAA module, are $999/mo flat.

Every plan includes a 7-day free trial and nobody is charged until day 8. A second location adds $349/mo, or $289/mo billed annually.

About 20 minutes for most businesses: connect your calendar, answer a few questions about your business and voice, and Rex gets a real local number.

The one step outside your control, carrier verification of that number, resolves on its own, typically within 5 to 15 minutes. Ruby starts running her retention triggers the same day.

No. Connect a calendar if you use one, teach Rex your services or menu by uploading a document or pasting a URL, and Rex plays back what it just learned so you can correct anything before going live.

Changes to how Rex or Ruby talk to clients take effect the moment you save them in Settings, no engineers, no waiting on a release.

Medical and dental plans include a signed BAA at onboarding, encrypt data at rest and in transit, and lock voice calls to the OpenAI voices only, since Grok has no HIPAA-covered option for call audio.

Rex and Ruby also refuse to send any outbound text or email that matches a PHI pattern (a Social Security number, a labeled MRN, date of birth, or insurance ID) rather than trying to redact it after the fact.

Your team's charting and treatment notes still live in your RexRuby dashboard, the way any practice system holds them; the guard is specifically about what Rex and Ruby send to a client, not what your staff can log.

Ruby's HIPAA behavior is narrower too: medical accounts get appointment reminders, no-show follow-up, first-visit welcomes, and NPS check-ins only, with no birthdays or standard lapsed campaigns; dental keeps a recall message in their place.

Need a BAA on file? Email legal@rexruby.ai.

Yes, no contract. Cancel from Settings and Rex and Ruby keep working through the rest of your current billing period, no service cutoff mid-cycle; your subscription simply doesn't renew after that.

Your clients, conversations, and campaign history are exportable in full from Settings at any time, whether you're staying or leaving.